Galaxy International Group makes every effort to supply defect free software. However occasionally software problems do arise that affect the operation of the product. In this event the support services team is responsible for fixing these problems. Before delivery all products are carefully tested on Company's equipment in the configuration identical to the customer's specification. If necessary, that procedure can be carried out at customer's site. A specialist who takes carries out the consultancy part either in the development of the product or in its adaptation to the concrete configuration. The assistance in any situation is guaranteed.